FAQ

Simply add selected items to your cart, fill out the order form and place your order, agreeing to our Privacy Policy

On our website you can pay your order securely by card. Secure payment provided by Banco de Sabadell and PAYCOMET service

Sure! We use a very strong secure payment provided by Banco de Sabadell with secure connection and we do not store your details

Payment is taken at the final stage of the ordering process on our website, once you have selected your delivery method

In an email sent to the email address provided when placing the order

For that moment we deliver only from Marbella to Estepona and from Marbella to Fuengirola

Your order will arrive the same day if the order was placed before 12:00. Orders placed after 12:00 pm will be delivered the next day or any day of your choice

The price will be calculated during checkout based on postal code. Depending on the distance it can be free o 10-45 euros

According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal. If you have had a problem with your order, we want to be the first to know. It happens very rarely, but if so contact us and Juan Nicolás Belmonte agrees to assume the responsibility of returning the product for a new one in accordance with the conditions accepted at the time of sale. If the customer wishes to file a claim, he/she can do it through the e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. In some shipments, it is possible that some flower of the order is not available due to problems of quality or availability. In these cases, Juan Nicolás Belmonte reserves the right to replace this flower with one of the same value or higher. We cannot replace or refund money in these cases, and we appreciate your understanding.