According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
If you have had a problem with your order, we want to be the first to know. It happens very rarely, but if so contact us and Juan Nicolás Belmonte agrees to assume the responsibility of returning the product for a new one in accordance with the conditions accepted at the time of sale. If the customer wishes to file a claim, he/she can do it through the e-mail info@myflower.studio.
In some shipments, it is possible that some flower of the order is not available due to problems of quality or availability. In these cases, Juan Nicolás Belmonte reserves the right to replace this flower with one of the same value or higher. We cannot replace or refund money in these cases, and we appreciate your understanding.
